Account Management FAQ
 How to add/delete contact from my buddy list?
How to change my details?
Are usernames and/or passwords case sensitive?
I've forgotten my password, how can I retrieve it?
Can I change my user name after I have registered?
How do I stop my account if I no longer need it?
Who can see the personal information I enter in my account?
 How to add/delete contact from my buddy list?To add a contact to your buddy list select "Add a contact" option from Contacts menu. Then type the Brosix name of the user you wish to add and click on "Add" button. The system will contact to the server to verify the user name and if everything is fine, you will see the new contact in your buddy list. If the contact does not exist, or there is other problem, you will see a notification with the failure reason. To remove a contact from your buddy list, click on the name and then select "Delete contact" from Contacts menu. You will be asked for confirmation before the system proceed with the removal. How to change my details?Select "Change my details" from Contacts menu. Please note that you can not change your login user name - it is your unique identifier in the network. Are usernames and/or passwords case sensitive?Usernames are not case sensitive, but passwords are. The username is your unique identifier in the network - it can not be duplicated. This means that if your username is "John", no one else can create an account with name "john". The password is the confirmation that this is really you. That's why we are checking it for case missmatch. I've forgotten my password, how can I retrieve it?You have to contact to your network administrator or send a request to Brosix support team by filling the form on our Contact section. Can I change my user name after I have registered?No, username can not be changed. It uniquely identifies you in the network. If you change your username this will be extremely confusing to others who have you in their buddy lists, especially if later someone else registers with your old name. If you wish to change it anyway, you can create another account with the new name that you want and contact your network administrator to close your previous account. How do I stop my account if I no longer need it?You can not delete your account by yourself. If you are in a private network, contact the network administrator. Those users that are in the public network have to contact Brosix support team - go to Contact section and send us your request. Please add your email address in the request so we can contact you and make sure that the request is valid. Who can see the personal information I enter in my account?The administrator of the network your account belongs to can see the full set of data that you entered in your account. The users that have you in their buddy lists can see only your first and last name. |
