Poor workplace communication takes many shapes:
The consequences are many – misunderstandings, hurt feelings, disagreements, and wasted time; all resulting in low employee morale and high turnover.
Yet despite its well-documented and even quantified value, workplace communication is often disregarded.
In fact, according to the first annual study of workplace communications, only 17% of respondents reported recent investment in internal communication technology.
And that begs the question – why are workplaces still neglecting the importance of team communication tools?
Below, we’ll look at some of the most common objections to team communication software. Then we’ll set the record straight.
Let’s get started!
Table of Contents
Whenever you’re faced with objections, though, approach them from a position of understanding and, importantly, come ready with the facts to clear up any misconceptions.
Now let’s do some myth busting!
Let’s be real. If a team member wants to drag their feet, they’ll find a way to do it. That said, workplace time-wasting and misconduct needn’t stem from a team communication tool.
Comprehensive enterprise control not only prevents unwelcome interference and disruption from the outside, but allows you to diagnose instances of time-wasting and mischief internally.
First off, private team networks, such as that offered by Brosix Instant Messenger, confine network participation to those given prior authorization. Effective governance over contact lists, access to features, and chat spaces further affords you the capacity to customize who can chat with whom and who has access to which features, as well as tailor individual chat spaces.
What’s more, a deep dive into your User Activity Logs provides you a record of chats, as well as a log of voice and video calls, file transfers, and so on; allowing you to uncover who’s using which features and when and, notably, pinpoint productivity.
First, the sad reality. As technology continues to advance, so too do the methods used by hackers and thieves to gain unwelcome access; leaving most tech in the 21st century vulnerable in some way.
However, there are steps you can take to mitigate these vulnerabilities.
Choosing a team communication tool emphasizing enterprise-grade security better safeguards you, your team, and your data.
While a private team network keeps communication in-house, it doesn’t end there.
Training, team-building, and consultations don’t come cheap, especially for small businesses and startups operating on a razor-thin budget.
On the flip side, the cost of poor communication – disengaged employees cost U.S. businesses $480 to $600 billion – just can’t be ignored.
A team communication tool allows you to strike a balance between affordability and return on investment. Too many tools add a steep price tag, not to mention a steep learning curve which slows teams down.
Opting for the right number of features to enhance team communication doesn’t overcomplicate internal processes and, vitally, doesn’t break the bank.
And if the cost of disengaged employees isn’t enough to validate your ROI, an all-in-one team communication tool allows you to:
There’s comfort in familiarity. As instant messaging platforms boast more than 5 billion users, it turns out that that familiarity, however, just isn’t with the phone, email, or in-person communication.
That doesn’t mean you should abandon these methods. They’re not only crucial components of a functional workplace, but (in the case of in-person interactions, at least), vital to your well-being.
Team communication tools, though, provide a vehicle for real-time team communication to transpire when the phone and email are inefficient, and via a medium with which your team is already familiar.
Text chat and group chat rooms, for instance, are ideal for yes, no, and short answer questions, free-flowing and ongoing discussion, and organizing conversation spaces by project, team, department, location, or even employee feedback and insight.
Instant messaging isn’t just for personal use. But there are risks involved with using popular and free chat apps, especially for workplace communication. What’s more, they don’t allow for collaboration.
The nature of communication is changing. As such, true team productivity requires more than just chat capabilities.
To safely and effectively facilitate the transfer of company data and information, for instance, unlimited size peer-to-peer file transfers eliminate commonly faced hindrances like size and volume limits and vulnerable third-party servers.
Screen sharing sessions, on the other hand, streamline:
Over a whiteboard conference, teams can create and edit graphs, charts, diagrams, and images; resulting in more engaging presentations, more effective revisions, and more productive brainstorming.
Coupling collaboration tools with real-time communication fosters an environment of active participation and dynamic teamwork regardless of team members’ physical location.
So there you have it – the most common objections to team communication tools; and the facts to help you set the record straight:
What objections have you faced upon implementing a team communication tool? And what benefits have you discovered?