BROSIX https://www.brosix.com Wed, 16 May 2018 15:23:40 +0000 en-US hourly 1 https://www.brosix.com/wp-content/uploads/cropped-security-brosix-32x32.png BROSIX https://www.brosix.com 32 32 Want to Choose the Best Collaboration Tools- You Need to Read This First https://www.brosix.com/blog/want-to-choose-the-best-collaboration-tools/ Wed, 16 May 2018 15:13:59 +0000 https://www.brosix.com/?p=12249 Team collaboration is a key element of any successful enterprise, and yet employees, 39% in a recentsurvey, continue to feel that collaboration levels are too low at their place of work. The ability of team members to come together, work towards a common goal, and build off of each other’s ideas, goes a long way to determining the team’s long-term viability. There are many age old practices in this regard, from how to set up and run meetings to setting a common team vision, but every team could benefit from some extra support in this area. Fortunately, in the age of apps and cloud computing, there are several tools that can help any team increase its collaboration. But before you jump in to testing the latest tool on your team, it’s necessary to take the following steps. This will help ensure that you make a choice that will truly put your team on a trajectory of higher collaboration, and not simply frustrate them with the latest trendy app. Diagnose the collaboration situation When choosing the right tool for your team, it’s important to first diagnose the team’s needs. What’s inhibiting your team from collaborating to its fullest? Is it a lack of planning skills? Perhaps your team members are in separate locations? Depending on your diagnosis your collaboration tool choice will vary. Some are geared towards addressing certain types of needs, for example creating a virtual workplace for remote team members, while some provide you with a wider array of features that you can use as you see fit. Ensuring that the choice you make is based on your team’s real needs is the best way of ensuring success. And don’t forget to ask your team members themselves! They are your best source of information in this area. Choose the tool that serves your team’s needs Once you have a clear understanding of your team’s collaboration needs, it’s time to choose the right tool. Given the plethora of tools on the market, and new ones which are released continuously, it’s not a question of whether the right tool exists, but rather how best to find it. Most collaboration tools will allow for trial periods, giving you the opportunity to try them with your team and assess their usefulness. As a general rule, unless you can pinpoint a specific need that’s holding your team’s collaboration back, it’s best not to choose a tool with a narrow focus. Instead, you could invest in your own hosted team IM network that would allow you to customize and administer the platform in a way that you see fit. This gives you the opportunity to test different approaches until you find the right collaboration formula for your team. Focus on the long-term benefits of any investment The best tools on the market are not necessarily free, so if you’re serious about increasing collaboration you need to be open to the idea of dedicating resources to the problem. This is easier said than done for many […]

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Salesforce Chatter Messenger Retirement: It’s Time to Move On https://www.brosix.com/blog/salesforce-chatter-messenger-retirement-its-time-to-move-on/ Fri, 11 May 2018 13:08:59 +0000 https://www.brosix.com/?p=12239 For many years, loyal Salesforce users have relied on its Chatter Messenger to communicate with others. Despite the fact that it was a powerful and useful tool for millions, Salesforce has decided to retire it once and for all (effective March 20, 2018) to focus its development efforts on other services geared more toward the overall user experience. If you previously used Salesforce Chatter Messenger, you’ll notice all of the following (courtesy of the Salesforce knowledge base): Chatter Messenger will become unavailable for Salesforce admins to enable again, as the enablement will be removed from Setup and Chat Settings. The chat client (Chat Now icon) will no longer be available when users login, and for users already logged in, such users will not be able to send any messages and the chat client will disappear when users navigate to another page. End-users will not be able to use Chatter Messenger End-users will not be able to access past data from Chatter Messenger What’s Next for Users? It’s easy for Salesforce to do away with this tool and assume that its users will find an alternative. Of course, this is easier said than done. At this time, Salesforce does not have any plans on replacing Chatter Messenger with another communication tool. Instead, the company is suggesting the following:

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What is Instant Messaging (IM) https://www.brosix.com/blog/what-is-instant-messaging/ Wed, 02 May 2018 12:29:59 +0000 https://www.brosix.com/?p=12182 Instant Messaging, otherwise known as IM, is a communication method used by millions of people every day. While the term itself came into existence in the 90s, the first IM systems date back all the way to the 1960s. IM has subsequently seen a huge period of growth, particularly since the 90s, expanding to different platforms and sectors. But while many people use IM in their everyday lives, many would also struggle to answer the questions of what it exactly is. Answers to this question would certainly have a wide range, and fail to capture all of the different elements and uses of IM. The answer to this question, however, is important, as it can provide good insights into the potential uses for IM both personally and in the business world. Direct Online Communication At its core, IM is a real-time online communication method used to connect two or more people. IM software is best known for its direct peer to peer messaging features, such as the messaging pioneered by the now defunct America Online Instant Messenger (AIM). This program, and others like it, initially allowed two ‘contacts’ to directly send and receive real-time text based messages as long as they were both online and logged on to the IM program. This type of ‘chatting’ took off during the 90s, and quickly expanded and grew in terms of uses. When most people think of IM they usually stop at peer to peer chat and thus view IM as online software used for sending direct text messages. In the previous two decades, however, IM has expanded to include a number of different communication features, not only for personal use, but also for business environments. The recent growth of IM has brought about a range of benefits to both individuals and businesses. Other Features and Uses From the peer to peer direct messaging, the field of IM has evolved and developed to include an ever-expanding range of features. Some of the most common features of instant messaging include group chat, where more than two users can communicate via text, video and audio chat, where two contacts can speak directly using Voice over Internet Protocol (VoIP) technology, and directly sending and receiving files. All of these more newly developed features have implications for both personal and business IM. The area of Business IM, or IM used to support a business’s internal communication, has witnessed a dramatic growth in features for direct team communication and virtual collaboration. Examples of such features include virtual whiteboards, which colleagues can use to present visual images and graphics to each other, and screensharing, which colleagues can use to demonstrate things to each other remotely. The features available in Business IM bring a range of benefits of instant messaging in the workplace. Potential Drawbacks As with all online communication and data sharing, there is growing concern with regards to cybersecurity issues related to IM use. Data breaches and malware are some of the common threats that IM users can […]

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How Private Chat Apps Can Get You out of Trouble https://www.brosix.com/blog/how-private-chat-apps-can-get-you-out-of-trouble/ Wed, 25 Apr 2018 13:30:33 +0000 https://www.brosix.com/?p=12162 Anyone who follows the news will be familiar with stories of messages and data ending up in the wrong hands. From ‘Wikileaks,’ to Edward Snowden, to US congressman’s compromising messages being made public, these stories illustrate the importance of ensuring that your communication is protected and secured. Of course there are less sensational cases of everyday data leaks that don’t make headlines, but nevertheless affect the public and put people at risk. And security and privacy aren’t the only areas where messaging and data sharing can get you in trouble, as anyone who has been caught chatting for personal reasons at work well knows. With all of this in mind, how best can you keep yourself, and your data, out of trouble? Private messaging apps provide one of the best answers to this question. Below you’ll find specific suggestions for each of the three categories mentioned above: security, privacy and staying on task at work. Security Sending messages over public or open source channels runs huge risks. Quite often the apps that we use are not up to industry standards when it comes to data protection, a worrying trend that holds true for some of the largest apps on the market. The best way to get out of trouble in this regard is to prevent it before it happens. By putting specific focus on prevention, you can often avoid troublesome situations before they happen. As the old adage goes, the best offense is a good defense. This is no less true when it comes to online communications. While a fancy media response strategy can mitigate some of the costs of leaked information for large companies or public figures, it’s much more sustainable to focus on eliminating such scenarios before they happen. This isn’t as hard as it may seem either, given that there are several good options for secure private chat apps, as a simple comparison of options highlights. It’s best to choose an option that provides its customers with private messaging networks that have end to end encryption on all data transferred on the network. That means that all files transferred, or messages sent, cannot fall into the wrong hands. Privacy Hand in hand with security comes privacy. Some information is not necessarily dangerous if leaked, but rather uncomfortable or embarrassing. Luckily the solutions for one also benefits the other, meaning that moving to a private message app you can ensure that you protect yourself from prying eyes as well. Data encryption not only prevents hacking or data leaks, but also guarantees that your message goes only to the intended recipient. Focus, focus, focus! Apart from protecting data leaks and hacks, there is a less sensational benefit to using private chat apps. One of the challenges with using any messaging app is the ease of distraction in business environments. Being online and available for all of your contacts to see while at work can easily lead to non-work related conversations. This is compounded even further given the common trend […]

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What Wikipedia Can’t Tell You about Instant Messaging Applications https://www.brosix.com/blog/what-wikipedia-cant-tell-you-about-instant-messaging-applications/ Thu, 19 Apr 2018 15:46:46 +0000 https://www.brosix.com/?p=12152 Instant Messaging (IM) is a well-established tool, with multiple applications available on the market. Aspects of IM are also entering more and more into the personal and professional spheres, with an increasing amount of people relying on IM for their day to day communication. Given its increasing importance, it’s crucial that every IM user is well grounded in the reality of what IM is and the nuances of its use. It’s easy to find straight forward definitions of IM ala Wikipedia, but there are certain not so well known facts that are crucial to take into account when using any IM app. There are a wide variety of IM apps on the market, however, not all are of the same value or appropriate in every situation. Depending on what your ultimate goal is (keeping in touch with a friend, providing customer service, etc.), certain IM apps will be more appropriate than others. It looks one way when communicating with a potential client of your business on Skype, and a completely different way when doing so on your own private IM network, for example. Picking the right app is crucial for sending the right message at the right time, and in order to do so you should take into account the following. Security levels are not all the same While the term Instant Messaging defines a certain type of online communication, not all applications that use IM are the same. Some focus on different types of usage (personal vs. business, for example), some emphasize different features, some are free and some are paid. These are the obvious differences that separate IM applications, but there is an even more important, and not always apparent, aspect that defines them: security. Business IM apps differ greatly in the level of cybersecurity protections that they provide. This is an ever increasing concern as stories of hacks and data leaks flood the news cycle, and consumers rightfully take the issue of cybersecurity more seriously. It’s largely on consumers (that is, you) to invest the time and energy into researching this issue. A good place to start is the level of encryption provided for transferred data on the given app. If you want your communication to remain private, and avoid exposing P2P data you send on your network to potential hacks, then encryption is crucial. Another important security feature is anti-malware software, and whether your IM application is compatible with your preferred software. This will help you avoid any malicious files entering your system. Not every personal IM app is appropriate for a professional environment There are a plethora of IM applications on the market, but the vast majority of them are geared towards personal use. These apps inevitably come with limitations when used in a work environment, such as the security issues outlined above, or a lack of full team collaboration features. Luckily there are several options specifically geared towards the workplace and focusing on private team networks that grant you full administrative control. If you’re […]

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What’s the Difference Between Team Chat and Instant Messaging? https://www.brosix.com/blog/difference-between-team-chat-and-im/ Thu, 12 Apr 2018 09:16:50 +0000 https://www.brosix.com/?p=12117 Often times the terms Team Chat and Instant Messaging (IM) are used to describe the same idea; online communication via internet based peer to peer communication programs. The truth is that each of these terms means something specific, however, and each describes a different mode of online communication that serves different goals. In fact, there are a wide range of programs emphasizing one or the other mode of communication. By better understanding where the differences between Team Chat and IM programs lie, users can better understand the advantages of each. With the evolution of both concepts, different online communication programs have come to emphasize one or the other, but these types of communication are not mutually exclusive. In other words, Team Chat programs can also have direct messaging features, and Instant Messaging programs such as Brosix Instant Messenger have chat features. The question is what the main focus of the program is. So where do the differences lie between IM and Team Chat? Below are the three main areas that best highlight the differences between the two in terms of their uses, benefits, and security. Direct or open group communication? The first, and most apparent, difference between IM and Team Chat lies in the user’s audience. IM began as a one on one means of communication in 1961 at the Massachusetts Institute of Technology (MIT)’s Computation Center. This original IM allowed a limited number of users to log on to the system and send direct messages to each other. The number of users allowed on a network is virtually unlimited now, and while some users still focus on peer to peer IM, many others utilize more recently developed features that allow for direct group conversation. These group conversations are still limited to the people directly involved in them, and thus kept private. Team Chat, on the other hand, tends to focus on providing online spaces for ongoing conversations, such as chat rooms or channels, with no determined end. The users in each of these open online chat spaces can still be limited, but communication within the space is open to all involved. This makes Team Chat strong in fostering free-flowing discussions on different topics, but not necessarily for specific conversations either one on one or in groups. Both IM and Team Chat are similar in that they facilitate better communication between people. However, the environments in which they are used tend to be different, as well as the types of conversations they foster. This leads to differences in the needs each addresses and the uses each provides. This is not to say that Team Chat programs don’t allow for direct messaging, for example, or that IM programs don’t have chat rooms features, but rather that the emphasis for each type of program is specific. Cybersecurity With ever-increasing online threats in the modern workplace, businesses have rightfully begun placing more emphasis on their cybersecurity strategies. This is another area where IM and Team Chat programs differ. While all of the main […]

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A Day at Brosix https://www.brosix.com/blog/a-day-at-brosix/ Thu, 05 Apr 2018 14:43:41 +0000 https://www.brosix.com/?p=12102 We at Brosix are always interested in learning more about you, our customers, as it helps us grow our business and better meet your needs. Over the years we’ve found that the reverse inquisitiveness is true as well, and many people have asked us about how we spend our time on a daily basis. That’s why we’d like to present to you ‘A Day at Brosix.’ If you’re curious about what goes into bringing you Brosix, please read on! We always try to start our day on a positive note, which is why the first thing in the morning is to greet each other with a smile and a ‘Good Morning.’ We find that a positive attitude is key to a productive team, so we try to begin our day with this in mind… despite the fact that not all of us are morning people, at least until we have our coffee. Once we exchange some words, we all set out for our offices and desks to focus on our daily tasks. Now it’s important to note that not all of the Brosix team works from one location, and we take advantage of our own team communication technology to work with several remote employees. We have regular screen-sharing sessions with these colleagues in order to stay connected and collaborate. If it’s a Monday our CEO Stefan can be found in a weekly meetup with the developer team, and Wednesdays find him meeting with the marketing team. In this way he’s able to offer hands-on support to both of these key functions. Everyone on the Brosix team has ongoing goals, and every business day is a new chance to meet them. Some of our work routines include making tests on the Brosix applications, responding to requests from people interested in our product, providing customer support over the phone, exchanging ideas on something that could improve the user experience, and so on. One of the essential parts of the everyday work of our development team is developing and testing new features for our Web Control Panel, desktop client and Brosix mobile versions. They begin by coding new features and improving old ones, then they move on to the testing phase, and finally, after the features are released, we impatiently wait for customer feedback in order to improve the features even further. We also try to help our community stay up to date on the latest developments in the field of secure instant messenger by uploading different articles on Facebook, Twitter Linkedin and Google Plus. And connected with our belief that it’s important to invest time getting to know each other outside of the workplace as well, we organize periodic teambuilding events every 2-3 months. And last but not least, we also communicate between ourselves with the help of the Brosix application on a daily basis. It helps us keep an active communication level even when we are busy with our tasks. Our favorite features include Screen-shot, Screen sharing, file transfer and text […]

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Why Business Instant Messaging Is Hot Again https://www.brosix.com/blog/why-business-instant-messaging-is-hot-again/ Fri, 30 Mar 2018 09:59:19 +0000 https://www.brosix.com/?p=12087 Instant Messaging is nothing new in the IT world, but whereas much of the focus has been on personal chat, Business Instant Messaging (IM), also known as corporate or enterprise IM, is somewhat of a newcomer on the scene. This type of IM focuses on providing businesses with private team communication solutions for internal use, as opposed to public personal IM programs. From its founding, Brosix has specialized in exactly this type of communication. As with any trend, there are concrete reasons behind the increased interest connected to the multiple benefits that Business IM can bring to the workplace, and predictions for its continued growth and development in the future. These reasons are insightful for both current Business IM users and potential future customers, as they highlight what makes these types of platforms so unique. The Benefits of Business IM Business IM bring with them a wide range of benefits, certainly too many to list in one blog post. However, the majority of these benefits can be grouped in two main areas: better accountability and administration, and increased productivity and collaboration. These areas are crucial for any business, from startups just setting out to well established large firms, which is one of the reasons that more and more businesses are recognizing the role Business IM can play in their growth. Accountability and Administration One of the main differences between personal and Business IM lies in the ability for administrators to control the environment and track interactions for the sake of accountability. Relying only on public personal IM networks means that employees have the freedom to communicate with both personal and business contacts, which can quickly lead to distractions. Brosix, for example, allows network administrators to group users in different ways (for example, by department), as well as control who can communicate with whom through their contact list. These administrative features give businesses more flexibility to create a productive communication environment. With personal IM it’s also difficult to track users’ communication, which can present a challenge to accountability. The inability to refer back to communication in order to determine what was said to whom and when can lead to difficulty in resolving misunderstandings or other communication challenges. Again, Brosix is a great example of a Business IM program which provides a solution to this challenge through the chat history archive feature which saves communication for future reference. Productivity and Collaboration Business IM can bring a big boost to team collaboration by empowering teams with the types of tools that they need to better communicate and stay connected. Ease of communication is a key to better team collaboration, but can be difficult to achieve without the right platform. This is especially true when working with remote employees, as more and more businesses are doing. The ability to create a collaborative virtual environment is key to sparking greater levels of teamwork and communication. Collaboration isn’t a goal in and of itself, but rather is an instrument to increase employee productivity and satisfaction. More […]

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Top Tools Used in These Fast Growing Industries https://www.brosix.com/blog/top-tools-used-in-these-fast-growing-industries/ Tue, 27 Mar 2018 12:49:58 +0000 https://www.brosix.com/?p=12065 Regardless of your industry, it goes without saying that there are a variety of tools that can save you time, increase productivity, and even help you save money. As a business professional, it’s important to consider each and every tool that could have a positive impact on your organization. In the infographic below, we’ve touched on the top tools used in five of the fastest growing industries. Don’t be surprised if you find a tool or two that you can implement in the near future! Share this Image On Your Site Please include attribution to Brosix.com with this graphic.

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7 Reasons Why Instant Messaging is Better for Collaboration than Email https://www.brosix.com/blog/7-reasons-why-instant-messaging-is-better-for-collaboration-than-email/ Thu, 22 Mar 2018 15:14:24 +0000 https://www.brosix.com/?p=12056 Team collaboration is an essential aspect of any thriving organization. The ability of team members to work together towards common goals, leveraging each individual’s unique skills and experience, can drive a business forward. Yet despite the increasing importance of collaboration, it continues to be a challenge in the modern workplace due to an overreliance on ineffective collaboration methods, such as email communication. In order to have a truly collaborative team, businesses need the right tool. Business Instant Messaging (IM) Programs such as Brosix Instant Messenger are just that. Brosix is specifically designed for team communication and collaboration, with various features focused entirely on this area. This makes IM a better option for team collaboration than email for a number of reasons. Email may have its place in the work place, but team collaboration is not its strongest aspect. Slow response times, limited file transfer features, and lack of collaborative online spaces are just a few ways in which email can hold back collaboration in any team. In fact, some companies have decided to ban email outright, leading to positive increases in productive and a reduction in stress levels. In order to help businesses make the right choice for their team collaboration tools it’s necessary to explore in detail the strengths IM has over email when it comes to collaboration. While not an exhaustive list, here are 7 ways that Instant Messaging is more effective for collaboration than email: Provides Virtual Collaborative Environments An increasing number of businesses work with remote employees for a wide range of reasons. As with any approach, however, there are specific challenges associated with remote workers, the biggest being how to provide team members with collaboration spaces that simulate them being in the same physical environment. This is simply not possible with standard email. IM has an answer to this challenger with several different features for online collaboration: chat rooms and group chat for discussions, virtual whiteboards and screen sharing for presentations, and much more. Not all IM programs offer the full range of these features, so businesses should be careful in their choice. Saves Time Quickly getting in touch with team members can increase the speed and efficiency of any collaboration. Sending emails and waiting for responses can be a time consuming endeavor, taking up to 23% of employees’ time every single day. With IM, this time can be dramatically reduced through chat functions with near immediate response times. The fear that colleagues will bother each other at inopportune moments with instant messages can also be eliminated through specific online statuses. Increases Productivity Building and maintaining momentum on a project is crucial. Unfortunately, this is difficult to do when only using email, as team members often have to wait for responses. IM can increase the speed at which information is shared by allowing colleagues to send and receive information quickly. This helps to keep team members’ engagement levels high and reducing any slowdowns in work due to waiting to receive email responses, both central elements […]

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