Case Study – Magnitude Software

Magnitude Software, Inc.- One of the top companies in its space

 

magnitude_logo

Peter Harb, a Software Support EngineerMagnitude Software, Inc.
“Brosix is crucial for providing end user support without the need for telephone calls or full remote support software”
 
“Brosix is live and allows for screen sharing. Emails, on the other hand, are back and forth and take much longer for a resolution to be reached.”

About Magnitude Software, Inc.

Magnitude Software Inc. supports companies to access, analyze and act on the right data, delivering data-driven insights that increase corporate performance management. With clients ranging from Fortune 500 to mid-sized organizations around the globe, Magnitude Software Inc. provides CPM, MDM and Data Connectivity Solutions focused on providing their clients with the results driven solutions.

The Challenge

Providing customers with high quality service is both a priority and potential competitive advantage for any business. Magnitude Software, with its focus on helping its customers with data analysis solutions, was looking for a communication solution for better working with its customers when offering them various training courses. The efficacy of these trainings largely depends on the team at Magnitude Software’s ability to easily communicate with its customers and demonstrate firsthand different processes.

The Solution

Magnitude Software found the communication solution in Brosix, and specifically Brosix’s Live Chat with Web Guests feature. This feature allows businesses to provide real-time customer support without the need for additional software. When coupled with the screen sharing with remote desktop, and direct messaging features, Magnitude Software was equipped with the tools it needed to guide its customers through different training processes.

The Conclusion

Providing hands on remote support to customers is a top priority for service based businesses. Interacting with clients in several ways, through screen sharing, live chat and other features, can give these companies the ability to provide the highest level of customer support without the need for additional software. Magnitude Software was able to use its Brosix network to best support its direct work with clients through remote trainings, helping it to best live into its vision of delivering innovative products that empower people to do their best work.

 

Information about Magnitude Software, Inc. can be found at http://magnitude.com/