Holiday Travel of America – Case Study

About Holiday Travel of America

Holiday Travel of America has 30 years of experience in the travel industry. Launched in 1988 by founder and CEO Rich Romanello, Holiday Travel has built its reputation around offering exclusive vacation packages and top of the line customer service. The Holiday Travel team has over 100 years of experience in the industry, which they use to provide their customers with the best experience possible.

The Challenge

In face paced customer orientated industries, communication between team members is crucial. The speed at which information is shared can be a deciding factor for the success of any business, particularly one in the travel industry. In order to thrive, a travel business needs to ensure that its employees are equipped with the means to communicate and share information quickly. This is a challenge when relying only on email and phones, which can slow down communication.

The Solution

Brosix Instant Messenger provides businesses with an internal team network that helps to facilitate quick and efficient team communication. Rather than relying on slower modes of communication, employees can instantly send and receive information through Instant Messaging features. This allows team members at Holiday Travel of America to efficiently collaborate in service of their clients. With Brosix, the Holiday Travel team collaborates more efficiently, which has led to an increase in overall productivity.

The Conclusion

In order to best serve their customers, travel businesses must make sure that their teams have efficient internal communication. Through fast and accurate messaging, the team at Holiday Travel has increased their productivity and is better equipped to serve their clients. With Brosix Instant Messenger, Holiday Travel is even better positioned to provide the top notch customer service that they are known for.

Information about Holiday Travel of America can be found at http://www.htoa.com/

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