Case study – Pathways Financial Credit Union

Case Study – Pathways Financial Credit Union

Pathways Financial Credit Union

J. Tarbox Pathways Financial Credit Union

“Brosix was an easy to deploy secure chat solution, it was everything we were looking for and more.”

“Brosix gives us streamlined communication and a faster response time to clients and members.”

About Pathways Financial Credit Union

Pathways Financial Credit Union is a not for profit and member-owned financial institution serving the central Ohio region. From its 7 full service branches, Pathways Financial Credit Union aims to help its clients find the path to financial freedom through better banking. Pathways Financial Credit Union offers a full range of banking services both in person and through its online/mobile, telephone and text banking systems.

The Challenge

In the banking industry, an industry with client service at its core, internal communication is an essential part of offering the best client experience. The ability to quickly send and receive information in a secure manner is crucial for financial institutions’ ongoing business of serving their clients. In order to best achieve its mission of supporting clients on their path to financial freedom, Pathways Financial Credit Union was looking for a secure chat solution that was simple to set up, secure and facilitated quick internal communication.

The Solution

Pathways Financial Credit Union found in Brosix a secure chat solution that offered everything they needed and more. Through the collaborative features such as screen sharing and instant messaging, the team at Pathways Financial Credit Union was able to streamline their internal communication, leading to faster response times to their clients. Brosix’s comprehensive security approach also gave Pathways Financial Credit Union one of the highest levels of data protection on the team communication solution market, keeping their clients’ personal information safe. All of these benefits worked towards helping Pathways Financial Credit Union better achieve their core client-centered mission.

The Conclusion

Quick and safe internal communication is essential for any financial institution to best serve its clients. Pathways Financial Credit Union was searching for a secure and efficient team communication solution, and found it in Brosix. Through its Brosix private and secure network, Pathways Financial Credit Union was able to make its internal communication even more efficient, leading to faster response times to clients and among colleagues, and more efficient internal collaboration.

Information about Pathways Financial Credit Union can be found at https://www.pathwayscu.com/