Live Chat for web site
Live Chat For Your Website
A feature available only in Brosix Enterprise
Chat with your website visitors providing live chat support
Personal communication on a website allows visitors to meaningfully engage with your company from the beginning of their contact. The Brosix Enterprise Web Guests feature allows anonymous website visitors to chat with your support staff (operators) through embedding the Brosix IM Network directly into your website. You can use this feature to provide live support or live chatting. Visitors may, for example, ask a question for more information, request help with a booking, or simply discuss a certain product. It all depends on the type of customer experience you want to provide!
Customizable live chatting
The Web Guests feature allows you to easily set the parameters of your website’s live chatting with the following features:
- Website visitors can chat only with users who are members of a special dedicated group.
- You have full control over which of your employees can chat with website visitors.
- All conversations are recorded and available for review (if the Users History Archive feature is enabled).
This provides for a streamlined communication process that you can easily monitor for quality control purposes.
Simple to set up and use
Activating the Brosix chat function on your website is a simple and straightforward process. You can activate the Web Guest feature by entering the Web Control Panel, clicking on the “Settings” option, then the “Integrations tab”. From there you can navigate to the “Web Guests” section and enable the “Web Guests” feature. You can find more information on how to embed the Brosix chat function directly into your website here.