Live Chat

Brosix chat blob
Brosix chat blob
Brosix chat blob

Customer engagement is a crucial factor for the success of any business.
While traditional communication channels such as email and telephone calls have their place, businesses can also benefit from a more immediate method.
Adding live support directly to your website is a great way to provide immediate support to customers and start a conversation with potential clients.
Brosix helps you engage with guests on your website through its Live Chat feature. Whether it’s providing further information about a product, fielding a query from a potential client, or directly supporting a customer, Brosix has you covered!

Benefits of Brosix Live Chat

Brosix Live Chat brings direct customer support to your website through your Brosix private team network. This helps you to improve and streamline your customer interactions. The benefits of Live Chat are numerous, including:
  • Full integration into your team communication network
  • Simple set up and monitoring
  • Reduced costs related to extra customer support software
  • Fully encrypted messaging
  • Increased support accessibility for customers
  • More responsive customer service with quicker resolution of problems
  • Increased sales and client conversions

Simple to Set up, Easy to Administer

Brosix eliminates the need for third party software by integrating your Live Chat plugin into your internal communication platform. This provides your team with a seamless communication experience, and empowers you to efficiently monitor all team communication.
You can easily delegate responsibility for Live Chat communications to any number of users on your network. These ‘agents’ engage with customers through any of the Brosix Desktop, Web Client and Mobile apps, allowing them to answer customer queries from the office or on the go. There are 10 separate communication channels available for Live Chat, allowing your team to communicate with multiple customers at once.
Brosix agents
Once activated, Brosix automatically creates a group named “Web Guest Operators” where you can add live chat agents. This group comes with several features for more efficient live chat management:

  • Administrators can add and remove agents from the group, with no upper limit.
  • A dedicated chat room for the “Web Guest Operators” group can be activated which automatically updates based on users’ group status.
  • Groups can be set to “any to any” status, allowing each group member to receive all other group members in his/her contact list and communicate freely with all other group members. Agents removed from the group are automatically removed from each members’ contact list.
  • Groups can be set to “one to any” status, allowing one person (for example an IT manager or business owner) to see and communicate with all group members without being a live chat agent.
  • Groups can be set to private allowing only group members, or a user with “one to any” status, to see the group composition.
    Live Chat also allows for efficient resolution of issues through the full range of collaboration features on your Brosix network. Agents can use features to collaborate with other agents on the network, such as screen sharing, screen shot, chat rooms, video and audio chat. This allows agents to easily seek support from each other in order to answer customer questions or resolve issues.

    The Live Chat feature also gives you several options when it comes to agent availability:

    • Always available
    • Available only if an agent is online
    • Available during specific business hours

    Monitoring your Live Chat support is a cinch with Brosix. All conversations are recorded when your team network’s User Activity Log is enabled, allowing you to review these communications at your convenience.

    Live Chat Customization

    Brosix chat admin

    Brosix gives you several options for customizing your Live Chat plugin. There are a range of different colors available for the chat box to best match the color scheme of your website. You can also adjust the placement of the chat box on your webpage, and advanced installation options allow you to further personalize the Live Chat experience.
    Try Live Chat for Brosix now and boost your customer engagement!

    Short review of Brosix pricing

    Live Chat


    0


    For small teams getting started. 1 agent.
    Unlimited website visitors

    • Text chat
    • Local chat history
    • Multiple Logins
    • Users Activity Log
    • Chat History Expiration
    • Chat History Synchronization
    • Profile and Password Changes
    • Chat App Control
    • Welcome Plugin

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    PREMIUM


    6.00
    per user per month
    $8.00 / user / month if billed monthly


    For companies that want full control over their team network and the complete feature package.

    • Everything in the Live chat plan +
    • Unlimited User Accounts
    • Video and Audio Chat
    • Chat rooms, P2P File transfer
    • Screen Sharing and Screenshot
    • Full Control over user accounts
    • Multiple administrators
    • Security levels for user data access
    • Chat Rooms Control, Chat Rooms for Groups

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