instant messaging use

What to Do When a Co-Worker Won’t Use Instant Messaging

February 6, 2017   Katya Sotirova   General

Willingness to use instant messaging tools

For offices that spend a large amount of their time using instant messaging as a main source of communication, it may be difficult and slow productivity when an employee doesn’t like using instant messaging. How do you work with this co-worker and make sure that work is still being done while communication still remains effective? Below are some tips.

Meet in the middle. Ask the co-worker to use instant messaging for information one sentence or less, such as when they are leaving for an appointment or if they have turned a project in. For longer conversations, try to accommodate them by sending an email or speaking with them in person. Once they see that you are trying to work with them, they will be more accommodating as well.

Use Other Efficient Ways of Communicating.

If they refuse to use instant messaging at all, try to use the phone. This is another way to reach out to someone without having to leave your desk.

If all else fails, speak with management. If instant messaging is a crucial part of workflow (this is especially important if the company does a lot of web conferencing or virtual brainstorming), it may be necessary to bring management into the conversation. Perhaps the manager has a better way of explaining IM to the co-worker and may come up with better solutions.

Handling Rudeness Through Instant Messaging

  • When it comes to communication online, as wonderful as it may seem, there are certain ways that people talk with others online that may not always be taken well. Many people may get agitated and say things via instant messenger that they otherwise wouldn’t have said through the phone or in person (or even through an email, because they have had the time to think it out).
  • If someone is being rude to you via instant messaging, first consider who it is. If it is a friend or loved one, then you will most likely be on the basis with them to tell them that they stepped out of line and what they said hurt your feelings. If it is a co-worker or someone that you don’t know very well, then it may be best just to brush it off.
  • Another thing to consider is to ensure that you are taking what someone says the right way. For instance, maybe what they really meant behind their words wasn’t rude at all. Many times, the true meaning can get lost in translation.
  • Once these two factors have been considered, then it may be important to finally consider how to handle the situation so it most likely won’t happen again. If this is something that is repeatedly happening, then you need to tell the person how it makes you feel so they know that it isn’t okay with you. If this seems to be a one-time only occurrence, than brushing it off might be the next best solution.

Brosix Instant Messenger offers various features for online team collaboration. The instant messaging form of communication increases productivity with time-saving and easy to use applications for different tasks.

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