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The Use of Emojis in Business Instant Messaging

August 3, 2017   Margaret Dobreva   General

In today’s day and age, more people than ever before are using emojis when communicating.

While these are commonplace in text messages and emails, emojis are making their way into the wonderful world of instant messaging as well. Before we go any further, here’s a basic definition of an emoji:

“An emoji is a visual representation of an emotion, object or symbol. Emoji can be used in modern communication apps such as your smartphone’s text messaging or social networking apps such as Facebook, Instagram, Twitter, and Snapchat.”

It goes without saying that there are times when using emojis is the best way to describe your feelings. However, you need to remember one thing: you don’t want to cross the line in terms of what you share with others in a professional environment.

Emojis for Business Use

When texting with friends and family, there is nothing wrong with using emojis as you see fit. For example, you may use a “smiley emoji” to show that you are in a good mood or happy about something.

But what about when you are communicating via instant messenger with a coworker, prospect, or client? Is it still okay to use emojis?

Here are a few things you need to think about:

  • Emojis are used for casual communication. So, if you are having a serious business conversation, it’s probably best to do so without emojis for the time being. Instead, stick with traditional characters.
  • Emojis can be taken the wrong way. Like many, you may use emojis in a haphazard manner every now and again. If you let this carry over into your business IM conversations, it could give somebody the wrong impression. Before you send an emoji, make sure you think about how it will be received by the other party.
  • Take cues from others. An example of this would be making note of if your boss uses emojis when communicating via instant messenger. If this person is on board with the idea of using emojis during business communication, you may want to do the same.

Final tip: choose your emojis wisely, as there are many of these to consider. In today’s day and age, you have access to more emojis than ever before. Some of these make sense for business communication, while others are inappropriate.

Final Thoughts

So, there you have it. You should now have a clear idea of a few things to think about in regards to the use of emojis in the business place.

Unfortunately, there is no right or wrong answer as to whether or not you should use emojis when communicating at your place of employment. This depends on many factors, including who you are speaking with and the culture of your company.

If you find that it’s acceptable to use emojis, you might as well take advantage. This can go a long way in helping you better communicate your message to the other individual – and that is exactly what you want!