19 Workplace Communication Statistics in 2023
With our ever-changing modern work environment, employees worldwide need more effective communication processes – in small and large organizations alike. This is partly due to the new context of remote and cross-cultural work.
These days, an increasing number of businesses have gained a deeper understanding of this. As a result, many companies are eager to improve their internal communication processes.
To see how much internal communication has improved in the workplace across the globe, let’s take a look at the data. In this article, we’ll mention a couple of statistics on communication in the workplace, applicable for 2023.
Table of Contents
Statistics on Poor Communication at the Workplace
According to various communication stats, ineffective communication with employees costs managers and companies a great deal. There’s a more figurative price to pay (like losing precious employees) and a literal one. We’re referring to the actual monetary cost that companies have to pay for communicating ineffectively with their workers.
Poor communication leads to missed deadlines, wasted resources, and potential mistakes. Since every missed deadline could mean a lost client, you can do the math on how poor communication can affect a company.
Just think how many resources are wasted because of inefficient communication planning – time, tool subscriptions, you name it – it all adds up.
Let’s see what communication in the workplace statistics have revealed on the matter.
- 40% of employees worldwide believe there is a lack of collaboration and communication in their company;
- 33% of the entire workforce cite the lack of transparency in internal employee communications as a problem;
- 28% of employees report poor communication as being the number one reason for not being able to meet deadlines;
- 33% of employees point to a lack of up-front communication as having the most negative impact on employee morale;
- Only 13% of employees seem to agree that their organization’s management communicates effectively with the rest of the company.
- 43% of on-site employees state that due to poor communication, they lose trust in leadership.
Statistics on Effective Communication in the Workplace
Improved work productivity is probably the number one benefit of effective communication in the workplace. Additionally, employee retention and trust-based relationships are added bonuses.
This is something all companies should keep in mind, given that, in the end, any organization’s value is primarily due to its workers.
Effective communication benefits both employees and companies, enabling personal and organizational development and growth. As proof, here’s the data:
- 96% of employees say that they’d like a more empathetic approach to communication in the workplace
- 97% of workers say communication impacts their task efficacy on a daily basis;
- 85% of employees report feeling more motivated when management offers regular updates on company news
- Over 80% of Americans agree that employee communication is the number one factor that inspires trust between a company and its employees;
- Businesses with effective internal communication processes are found to be 50% more likely to have lower employee turnover.
- Nearly 70% of the workforce would be more productive with effective communication processes implemented at work.
- When employees are offered better communication technology and skills, productivity can increase by up to 30%
- Businesses using effective internal communication tools are 3.5 times more likely to have better results.
- More informed employees have 77% higher work productivity than less informed workers.
- Effective team communication and collaboration increase employee retention by 4.5 times.
Remote Workplace Communication Statistics in 2023
The remote work model has gained significant recognition in recent years, especially in response to the global pandemic. It has proven to be effective and is still used by companies as part of their modern workplace strategies.
Here’s what the most recent remote work statistics show:
- 78% of companies have the technology and systems for remote work collaboration and communication.
- 52% of remote workers spend 1 to 5 hours per week in meetings.
- 62% of people working from home prefer to be on camera in meetings.
- 31% of remote employees report that their work is evenly asynchronous and synchronous.
- 52% of remote workers think that digital communication makes teams more connected.
Statistics on the Most Used Business Communication Tools
Now more than ever – given the remote work context – most organizations have tool-mediated conversations and communication processes.
While the classic technological tools for communication, like e-mail and messaging platforms are still used, there are a wealth of other options these days. A few examples are video calling apps and task management tools, to name a few.
As indicated by various communication statistics, there are a variety of apps that help companies stay in touch with employees.
On the long list of communication tools available, data revealed which are most used:
For keeping in touch with colleagues, 45% of remote employees reported using Zoom. 43% used Google Chat; Microsoft Teams gained 42%, followed by Slack and Discord with 38% each.
Since qualitative analysis is just as important as quantitative research, here’s what a few professionals had to say about their preferred communication platforms.
- “Brosix is one of my favorite communication tools for teams. The platform specializes in fully administrable and private team networks – providing an all-in-one collaboration package. Audio chat, video chat, file transfer, dedicated chat rooms, and screen sharing are all included, with a special focus placed on security and privacy.” – Steve Schwab, CEO of Casago
- “In today’s hybrid work environment, Zoom application provides my team with an effective means of communication. Any meeting that requires collaboration from both of my remote and in-office teams is arranged on this platform.” – Joshua Rich, CEO & Founder of Bullseye Locations
- “Slack is a versatile business tool that can help connect your digital office. My favorite features of Slack are the reminder function, the organized email integration, and the thread personalization to how you work best.” – Zach Goldstein, CEO & Founder of Public Rec
- “Apps such as Slack or WhatsApp are excellent for less formal communication that help teams to keep in touch on a daily basis. Employees can get lost in a sea of emails, and so they are usually better reserved for more formal communications.” – Gary Warner, Marketing Manager at Joloda Hydraroll
- “We use Slack for our daily communication. It’s a great tool for messaging and team calls since you can easily create new channels and include only the people you want to. If you’re transparent with your team and have open communication, you’ll be able to build stronger relationships with them, which in turn lowers the rate of employee turnover.” – Adam Hempenstall, CEO and Founder of Better Proposals
Brosix: Improve Communication in the Workplace
Did you know that 94% of Brosix customers gave positive feedback about the app? Or that it’s a leader in its industry, being a top-performing communication tool?
Here’s a peek at our client’s experiences and opinions:
“I have had a very positive experience using Brosix. From functionality to customer service everything has been better than I could’ve asked for!” – Gregor B
“We frequently need to share info on the fly with other agents in the office to help them to assist a customer another agent is working with. Brosix allows us to discreetly send info in real-time, and it gives the customer the impression that the rep they’re working with is always on the ball, even if the rep needed a little help.” – Ben F.
“Brosix is overall a wonderful tool for our business! Quick communication with no techy headaches!” – Shelby T.
As the stated communication emphasized, finding that sweet spot for effective workplace communication is quite challenging for many companies. Even if many of them have indeed improved their internal communication processes over the years, there’s still so much work that needs to be done. Willingness to try is also a key factor.
Hopefully, these communication stats will act as a wake-up call for companies, making them value the importance of efficient communication in the workplace, and take constructive steps towards optimizing it.
Why is communication important in the workplace?
Communication is important in the workplace because it enables employees to understand their roles and responsibilities, collaborate effectively, and share information and feedback. Good communication leads to better teamwork and a positive work environment.
How can I improve communication in the workplace?
To improve communication in the workplace, you can focus on developing your communication skills, implementing strong communication strategies, promoting open and transparent communication, and providing regular feedback.
What are some common workplace communication failures?
Common workplace failures in communication include misinterpretation of messages, lack of effective collaboration, poor listening skills, and inadequate feedback. Unclear communication can also be the cause of workplace failures, which can lead to misunderstandings, decreased productivity, and strained relationships among employees.
What is the cost of poor communication in the workplace?
The cost of poor communication in the workplace can be significant. It can lead to wasted time, increased errors, decreased employee engagement, and even lost business opportunities. Investing in improving communication can help save time and resources in the long run.
How does nonverbal communication impact workplace communication?
Nonverbal communication, such as body language and facial expressions, plays a crucial role in workplace communication. It can convey emotions, attitudes, and intentions that words alone cannot express. Being aware of nonverbal cues and interpreting them correctly can improve overall understanding in the workplace.
What are some effective communication methods for the workplace?
Effective workplace methods of communication include face-to-face communication and digital communication channels such as emails, instant chat platforms, and video conferencing. The choice of method depends on the nature of the message and the communication preferences of the individuals involved. Companies with effective communication strategies are more likely to achieve better efficiency.
How can companies with effective workplace communication benefit?
Companies with effective workplace communication practices can benefit in several ways. They often experience higher employee satisfaction, increased productivity, better teamwork, improved customer satisfaction, and reduced conflicts. Effective communication fosters a positive work culture and contributes to organizational success.
How can negative feedback be an effective way to improve performance in the workplace?
Negative feedback, when delivered constructively and with the intention to help, can be an effective way to improve performance at work. It provides individuals with areas for improvement and encourages them to make necessary changes to enhance their skills and abilities.
Why is communication training important?
Communication training is important because it enhances the quality of relationships, both personal and professional. Effective communication allows individuals to express themselves clearly, understand others’ perspectives, and build trust. It also helps in resolving conflicts, improving teamwork, and fostering positive interactions. It also equips individuals with essential skills to navigate various communication challenges and achieve their desired outcomes.